Returns Policy

Thank you for choosing products from evincetea.uk. We are committed to providing high-quality products and a satisfying shopping experience for every customer. If you have any questions regarding your purchase, please carefully read the following policy before submitting a return or exchange request.

I. Return and Exchange Requests
If you discover quality issues, shipping damage, discrepancies between the product and your order, or other conditions eligible for return or exchange upon receipt, please contact us within 14 days of delivery. Please provide your order number, relevant photos, and a description of the issue; we will assist you as soon as the details are verified.

II. Eligible Situations for Return or Exchange
You may apply for a return or exchange if any of the following conditions are met:
The product has obvious quality defects;
The product was damaged during transit, or the packaging was severely damaged;
The product received does not match the order details;
An incorrect item was received due to a shipping error.
Once eligibility is confirmed, we will arrange a refund, replacement, or exchange based on the specific circumstances.

III. Non-Eligible Situations
Returns or exchanges are generally not accepted in the following cases:
Dissatisfaction with the product’s taste, aroma, or color due to personal preference;
The product has been opened, used, or is otherwise rendered unsuitable for resale;
Damage, contamination, or spoilage caused by improper storage or handling by the customer;
Return or exchange requests submitted beyond the specified timeframe;
Delivery failure or product return caused by incorrect shipping information provided by the customer.

IV. Return Requirements
Items submitted for return should ideally remain in their original condition, with the product, packaging, and accessories intact. We reserve the right to reject a return request or deduct applicable fees if the product shows signs of human-caused damage, missing parts, or is otherwise unsuitable for resale.
Please do not return items without prior confirmation, as this may delay the processing of your request.

V. Refund Information
For orders eligible for a refund, the amount will be returned via the original payment method once the returned item is received and verified, or the relevant situation has been confirmed.
Once the refund is processed, the time it takes for funds to appear in your account depends on the payment provider or issuing bank’s procedures, typically taking 5–10 business days.
Shipping costs, taxes, and other expenses incurred on the original order are generally non-refundable, unless otherwise required by law or in cases involving product quality issues.

VI. Shipping Damage
If the product is damaged during transit, please contact us within 48 hours of receipt. Kindly provide photos of the product and packaging, along with your order details, so that we can promptly coordinate with the carrier to resolve the issue.

VII. Order Cancellation
You may request to cancel your order before the shipping process begins. If the order has already been shipped, the return process must be handled in accordance with this Return and Exchange Policy.

VIII. Consumer Rights
This Return and Exchange Policy does not affect the statutory rights to which consumers are entitled under applicable laws. In the event of any conflict between local laws and this policy, the applicable laws shall prevail.

IX. Contact Us
If you have any questions regarding returns, exchanges, refunds, or after-sales service, please contact us using the details provided on the website. Our customer service team will assist you as soon as possible upon receiving your inquiry and will properly handle your after-sales request.
Company: EVINCE & CO (PVT) LTD
Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Email: evince.co.pvt@outlook.com
Phone: 447852973884