Shipping Policy

Welcome to evincetea.uk.

I. Order Processing
Orders are processed in the order they are received following payment confirmation. Typically, in-stock items are prepared and dispatched within 1–3 business days; however, processing times may be extended during holidays, peak order periods, or due to force majeure events.
Once an order has been dispatched, we will provide tracking information so customers can monitor the shipment status.

II. Delivery Coverage
We offer delivery within the UK and support international shipping to various countries and regions. Delivery to certain areas may be unavailable due to local laws, logistics restrictions, or customs policies; please refer to the checkout page for specific availability.

III. Shipping Times
Shipping times are estimates only; actual delivery times may vary due to weather, customs inspections, holidays, or logistics conditions.
UK Delivery:
Standard Delivery: Approx. 2–5 business days
Remote Areas: Approx. 3–7 business days
International Delivery: Approx. 10–20 business days

IV. Logistics Partners
To ensure safe and timely delivery, we select appropriate logistics providers based on the destination, weight, and shipping method. Partners include, but are not limited to:
Royal Mail
DHL
UPS
FedEx
DPD
Parcelforce Worldwide
EMS
The actual carrier will be assigned automatically based on the specific order details.

V. Import/Export Standards
All products are packaged and shipped in accordance with applicable export requirements and comply with the import/export laws and regulations of the relevant countries or regions.
International orders may be subject to customs inspections at the destination. Recipients are responsible for ensuring that purchased items comply with local import regulations and for covering any costs associated with import permits, customs declarations, duties, VAT, excise taxes, or other related fees as required by local law.
The recipient bears all liability and costs resulting from shipment delays, returns, or failed delivery caused by local customs policies, import restrictions, incomplete documentation, or failure to cooperate with the customs clearance process.

VI. Shipping Risks
Once the goods are handed over to the logistics carrier, the shipping process begins. We ensure proper packaging and assist customers in tracking their shipments. If your package is damaged, lost, or encounters other issues during transit, please contact us promptly and provide relevant photos or logistics details; we will actively assist in coordinating with the logistics provider to resolve the matter.

VII. Address Information
Customers must ensure that the provided delivery address, contact number, and recipient details are accurate, complete, and valid.
The customer shall bear any additional shipping costs incurred due to delivery failures, package returns, or re-delivery attempts resulting from incorrect address details, unreachable contact numbers, recipient refusal, or the absence of a recipient to sign for the package.

VIII. Force Majeure
We will actively assist in tracking and resolving issues regarding shipping delays caused by force majeure events—such as natural disasters, severe weather, epidemics, war, government regulations, customs inspections, port congestion, flight cancellations, logistics system failures, or other uncontrollable circumstances—but we shall not be held liable for any indirect losses or claims for compensation arising from such delays.

IX. Receipt and Inspection
Please inspect the condition of the packaging and the goods promptly upon receipt. If you discover damaged packaging, damaged items, quantity discrepancies, or other irregularities, please contact us within 48 hours of receipt and provide relevant photos and order details so that we may address the issue promptly.